At [Your Company Name] Ltd, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
Returns
- You have 30 calendar days from the date you received your item to request a return.
- To be eligible for a return, your item must be:
- Unused and in the same condition as you received it.
- In the original packaging with all tags/labels attached.
- To start a return, please contact us at support@[yourcompany].com with your order number and reason for return.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days, and the amount will be credited back to your original method of payment.
- Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, please email us at support@[yourcompany].com.
Non-Returnable Items
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., cosmetics, undergarments).
- Digital products or downloadable software.
Return Shipping
- Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
How to Start a Return (Step-by-Step)
- Email us at support@[yourcompany].com with your order details.
- Our team will confirm eligibility and provide a return authorization.
- Ship the item back to our return address provided in the authorization email.
- Once received and inspected, your refund/replacement will be processed.